Legal

Terms & Conditions

The terms that apply when you use our website, request a quote or book a Dripfix HUB plumber.

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Questions about this policy?

Email contact@dripfixhub.com and we will respond as soon as we can.

1. About these terms

These Terms and Conditions apply to the use of dripfixhub.com and to all plumbing services provided by Dripfix HUB. By using our website, requesting a quote or booking a visit, you agree to these terms. If you do not agree, please do not use the website or our services.

2. Our services

We provide residential and light commercial plumbing services, including leak detection and repair, drain cleaning, water heater services, pipe installation and repiping, fixture installation, and water pump and tank services. Descriptions on our website are general information; the exact scope of any job is confirmed in the quote for that job.

3. Quotes and pricing

After inspecting the problem we provide a written quote listing the proposed work, parts and labour.
Work begins only after you approve the quote.
If additional problems are discovered during the job, we will stop, explain them and provide a separate price. Extra work proceeds only with your approval.
Quotes are valid for the period stated on them. Prices for parts may change if a quote is accepted after it expires.
Any survey or inspection fee for larger projects will be agreed with you in advance.

4. Bookings, access and your responsibilities

When you book a visit, you agree to:

provide accurate information about the problem and the property;
ensure safe access to the work area, stop valves, tanks and pumps;
make sure an adult who can approve the quote is present, or arrange this with us beforehand;
obtain any permission needed from a landlord, building management or other owner;
tell us about known hazards, previous repairs or concealed services in the work area.

5. Parts and customer-supplied items

Parts we supply are new and suitable for the intended use. If you supply your own fixtures or parts, we will check them before fitting, but we are not responsible for defects in items we did not supply, or for delays caused by missing or incompatible components.

6. Payment

Unless otherwise agreed in writing, payment is due when the work is completed and tested. We accept cash, bank transfer and common mobile banking services. For larger projects we may request a deposit or stage payments, which will be shown on the quote. Ownership of supplied parts passes to you once paid in full.

7. Workmanship guarantee

We stand behind our workmanship. If a repair or installation we carried out fails because of the way it was done, contact us promptly and we will inspect it and put it right at no extra labour cost. The guarantee does not cover misuse, accidental damage, normal wear and tear, faults in pipework or fixtures we did not work on, or work altered by someone else after our visit. Manufacturer warranties apply to parts and appliances. See our Refund & Cancellation Policy for more detail.

8. Limitation of liability

We take care to protect your property during our work. To the extent permitted by law, we are not liable for indirect or consequential losses, for pre-existing damage or hidden defects that we could not reasonably have identified, or for damage caused by the condition of old pipework that fails when it is handled with reasonable care. Nothing in these terms limits any liability that cannot be limited by law.

9. Website use

The content of this website is provided for general information only and may change without notice. You must not misuse the website, attempt to gain unauthorised access to it, or use it to send unlawful or harmful material. All text, graphics and the Dripfix HUB name and logo belong to us or our licensors and may not be copied for commercial use without permission.

10. Complaints

If you are unhappy with any part of our service, please contact us as soon as possible so we can look into it. We aim to acknowledge complaints quickly and to resolve them fairly.

11. Governing law

These terms are governed by the laws in force where Dripfix HUB is registered, as shown on our Contact page. Any dispute will first be discussed in good faith before other steps are taken.

12. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you book a service will apply to that booking.

13. Contact

Dripfix HUB
Email: contact@dripfixhub.com
Mobile: +880 1717-226175
Telephone: +880 2588-810622
Full postal details are listed on our Contact page.

Need plumbing help instead?

Our team is happy to talk through any plumbing problem and arrange a visit.