Legal

Privacy Policy

How Dripfix HUB collects, uses, stores and protects your personal information when you use our website and plumbing services.

On this page

Questions about this policy?

Email contact@dripfixhub.com and we will respond as soon as we can.

1. Who we are

This Privacy Policy explains how Dripfix HUB (“we”, “us”, “our”) collects, uses and protects personal information when you visit dripfixhub.com, contact us, or use our plumbing services. We are responsible for the personal information described in this policy.

2. Information we collect

We only collect the information we need to respond to you and to carry out the work you request. This may include:

Contact details — your name, phone number and email address.
Service details — the address where work is needed, a description of the problem, and any photos or videos you choose to send.
Booking and payment records — dates of visits, quotes, invoices and payment confirmations. We do not store full card or bank account numbers.
Communications — messages, emails and notes from phone calls about your job.
Technical data — basic information such as browser type, device type, pages visited and approximate time of visit, collected through cookies and server logs.

3. How we use your information

We use personal information to:

respond to enquiries and service requests submitted by phone, email or our website form;
schedule visits, prepare quotes and carry out plumbing work;
send appointment confirmations, invoices and follow-up messages about your job;
handle complaints, workmanship claims and refunds;
keep accurate business, tax and accounting records;
maintain and improve the security and performance of our website.

We do not sell your personal information and we do not use it for unrelated marketing without your consent.

4. Legal basis for processing

We process your information because it is necessary to take steps at your request before entering into a service agreement and to perform that agreement; because we have a legitimate interest in running and improving our business; to comply with legal obligations such as record-keeping; and, where required, with your consent, which you can withdraw at any time.

5. Sharing your information

We share information only when necessary:

with the plumber or technician assigned to your job, so they can contact you and find your property;
with trusted service providers who host our website, deliver email or provide form and backup services, under appropriate confidentiality terms;
with suppliers when ordering a specific part for your job, limited to the details they need;
with authorities or professional advisers when required by law or to protect our legal rights.

6. How long we keep information

We keep enquiry details for as long as needed to respond and follow up. Job, quote and invoice records are kept for as long as required for accounting, tax and warranty purposes, after which they are securely deleted or anonymised. Website form submissions that do not lead to a booking are reviewed and removed periodically.

7. How we protect your information

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls on our systems, security monitoring on our website and regular backups. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any issue.

8. Your rights

Subject to applicable law, you may ask us to:

confirm whether we hold personal information about you and provide a copy;
correct information that is inaccurate or incomplete;
delete information we no longer need to keep;
stop or limit certain uses of your information;
withdraw consent where processing is based on consent.

To make a request, contact us using the details below. We may need to confirm your identity before responding.

9. Cookies

Our website uses a small number of cookies to function correctly and to understand how it is used. Please read our Cookie Policy for details and choices.

10. Third-party links and services

Our website may contain links to other websites or embed services such as maps. These third parties have their own privacy practices, and we are not responsible for their content or policies. We encourage you to review their privacy notices.

11. Children's privacy

Our services are intended for adults responsible for a property. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be published on this page with the date of the most recent update.

13. Contact us

For any question or request about your personal information, contact:

Dripfix HUB
Email: contact@dripfixhub.com
Mobile: +880 1717-226175
Telephone: +880 2588-810622
Full postal details are listed on our Contact page.

Need plumbing help instead?

Our team is happy to talk through any plumbing problem and arrange a visit.